Account Coordinator

Job Summary

The Account Coordinator will work closely with the CPFR team and Account Manager in sales of Acer products into the North American Retail Market. This position will be the main point of contact for customers to set-up products, order maintenance, secure and process customer orders for on-time delivery. The Account Coordinator will act as primary custodian of the customer’s backlog throughout the entire order processing. The position will be reporting to the Manager of Sales Operations and will be a six month assignment.

Job Responsibility

• Act as the primary contact for retail customer buyers and/or inventory planners in regards to new item setup, PO maintenance, tracking, and compliance waivers.

• Manage customer’s vendor portals to upload product data for set-up, retrieve daily sales/trend report data, research chargeback violations, and process any further tasks as required.

• Actively participate in weekly conference calls with customers to review any pending item setups or order related issues.

• Work with CPFR Analysts to review customer orders and ensure PO details are accurate and received to expectation (SKU, Pricing, Quantity, CRD, etc).

• Process and schedule customer purchase orders within expected turnaround time. This includes managing and running daily backlog reports to ensure data integrity and cleanliness and proactive cleanup efforts in Acer system.

• Process ‘Lock-Notices’ and new item sets accurately and in a timely manner in prep for customer PO placement.

• Work with cross functional teams to monitor and track incoming supply to ensure on time release of orders.

• Verify and work with customers to ensure orders received aligns to Acer business practice and in compliant to local regulations. Secure appropriate approvals as needed.

• Support Account Manager and CPFR Analyst to identify sales opportunities and/or possible decommit of forecast. • Research and resolve any customer issues with assistance from various departments.

• Assist with research and dispute of customer operational compliance charges.

• Respond to inquiries regarding order status, shipment status and product availability.

• Proactively identifies opportunities for sales process improvement by presenting ideas and recommendations, and continuously looking for ways to improve the overall sales process.

• Meet individual and team quarterly KPIs as assigned.

Requirements

• BA/BS degree preferred but can be substituted with work experience.

• Minimum of 1 year of sales operations or customer service experience.

• Excellent communication, strong quantitative, analytical, and conflict resolution ability.

• Extensive knowledge of Microsoft Office, with emphasis on Excel. Pivot tables and V-look up a plus.

• Excellent customer communication skills with the ability to develop professional business relationships.

• Excellent interpersonal skills with ability to work with cross functional teams within the company. Must be a team player.

• Experience in ERP systems and/or customer POL a plus.

• Understanding of Retail and Consumer Electronics industry preferred.

• Understanding of supply chain a plus.

• Must have positive, can do attitude and ability to think outside the box and adaptable to change at any time.

• Must have problem solving skills and be detail oriented and ability to multi-task while meeting deadlines on time

• Assignment duration will be six months